FAQs

GENERAL QUESTIONS

WILL LOCAL RESIDENTS GET TICKETS?

We will be sending out details of residents tickets sign up form closer to the event via a letter drop to properties close to the park.

IS THERE ANY VOLUNTEERS/PAID WORK AVAILABLE?

Crew: We are fully subscribed for crew, infrastructure etc.

 

TICKETING QUESTIONS

CAN I STILL BUY TICKETS?

Yes, here is the link to buy tickets: https://www.arcadialondon.co.uk/

CAN IS SWAP MY TICKETS?

We cannot offer swaps on event days.

CAN I ADD A DAY TO MY TICKET?

If you want to add a day to your ticket eg. you’ve only bought for Sunday but want to come for the whole weekend – you will need to contact the ticket agent direct.

I CANNOT FIND MY TICKET(S) – CAN YOU HELP?

If you can’t find your tickets, log in to the site you bought them from – if you have any further problems from there, only the ticketing sites can help with this.

MY TICKET WASN’T BOUGHT UNDER MY NAME  – WILL I BE ABLE TO GET IN?

Tickets will not be checked against IDs. Tickets are scanned upon entry. So long as the ticket is legitimate and has been purchased from a trustworthy source, the ticket will be valid – even if it has been resold. If the ticket is purchased from a third party site, we cannot guarantee the tickets you have purchased are not a copy/fake.

WHEN WILL I RECEIVE MY TICKETS?

You should already have received them – if not, contact the agent you bought from direct. If you won a ticket in a competition, your ticket(s) will be emailed out a few days prior to the event.

ARE THERE ANY AFTER PARTIES?

Watch this space.

ACCESSIBILITY QUESTIONS

All accessibility queries should be directed to LWE – drop them an email on info@lwe.events

EVENT QUESTIONS

There is a full list of prohibited items here – www.lwe.events/terms-and-conditions

  • Music will start at midday and finish at 22:30 on both days.
  • There will be lockers at the event that we recommend booking in advance (phone charging is also available here too).
  • No cameras or recording equipment allowed.

If your question has still not been answered, please drop an email to info@lwe.events or info@arcadiaspectacular.com